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浜辺にたたずむ犬

​With customer feedback​ Q & A

Customer Feedback and Frequently Asked Questions

​customer's voice

O prefecture N. Mr. H
It is easy to measure and very easy to use because it is fluffy. Also, since only the required amount can be defrosted, there is little waste and it is economical.

Prefecture A K. Mr. I
​ There are various types, and I have purchased several types. It is very convenient because you can change chicken, venison, horse meat, etc. depending on the physical condition of the day.
I would like to continue to purchase.


A prefecture S. Mr. I
Since the amount of food used is the same for all types of food, I am grateful that the amount used does not change even if I change to another type on the way.

C prefecture Y. Mr. T
I haven't eaten much of any food until now, but I was relieved that I started to eat very well after changing to this food.

Prefecture A Y. Mr. K
My child is diabetic and is using insulin. I had to feed it at a fixed time, but I was afraid that the unbalanced diet would not eat so badly and I would have hypoglycemia, but if I change to this food, it will eat well, so I can use insulin with confidence, which is really helpful. I am.

S prefecture Y. Mr. O
​ I was prescribing steroids at a veterinary clinic because of my allergies. I was having trouble with the hood and I consulted with various manufacturers, but it did not improve easily, so when I consulted here, I immediately responded and made a prototype. After about half a month, I was able to stop steroids now. I want to continue eating, so I made a regular purchase.


 

Q & A

Question1

Please tell me how to use the product and how to decompress it.

Thaw 500W in the microwave for about 4 minutes, allow to cool, and then give.

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Question2

My dog goes to a veterinary clinic because of dermatitis, but the dog food introduced does not seem to match, so I am looking for a meal that suits my dog, but I ordered

Can you make it with?

of course. We will make it by hand if you wish. Not only for allergy-friendly foods, but also for medical treatment foods, diet foods, chopped foods for old dogs, etc.

We also support. Please feel free to contact us.

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Question3

Please tell me how to save the product

Store in a freezer at -18 degrees. Also, please store the thawed food in the refrigerator. Please give the thawed one by the next day.

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Question4

Please tell me about shipping the product.

We will ship by Yamato Transport or Sagawa Express frozen mail within 3 to 4 days after ordering or confirming payment.

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Question5

Please tell me the payment method.

From the homepage, you can use credit cards, convenience store payments, bank transfers, cash on delivery, etc.

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Question6

How long is the expiration date?

Best-by date is 3 months after manufacture. We will ship as new as possible.

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